GuestCaddy™ provides AI concierge services for short-term rental properties. This policy explains what information we collect, why, and what we do with it.
Guests who use a GuestCaddy™ concierge, either by calling a property's concierge phone number or by using a property's web portal.
Hosts and property managers who purchase our service.
When you call a concierge number: your phone number as provided by the phone network, the date, time and length of the call, and a written transcript of the conversation.
We do not store recordings of calls. Audio is processed in real time so the concierge can understand and respond to you, and is never saved.
When you use a web portal: the name and language preference you enter, if any, and the text of your conversation.
We do not ask for, and you should not provide, payment card details, government identification numbers, or health information. The concierge does not need them. Door codes and WiFi passwords are not stored in the concierge.
To answer your questions about the property, to connect you with the property host or manager when you ask or when there is an urgent issue, and to identify gaps or errors in a property's information so we can correct them.
We do not sell your information. We do not share it with advertisers. We do not use your phone number to send you marketing calls, texts or email.
The property host or manager. They may see conversations from their own property so they can respond to guest needs and improve their property information.
Service providers who operate parts of the system on our behalf, under contract, and only for that purpose. These currently include ElevenLabs for voice processing, Twilio for telephone connectivity, MindStudio for chat processing, Supabase for data storage, and Netlify for web hosting.
When legally required, such as in response to a valid legal request, or where necessary to protect someone's safety.
This section does not apply to mobile phone numbers or text messaging consent. See the Text Messages section below.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you ask our concierge to send you information by text message, we will use your phone number only to send what you asked for. We do not send marketing or promotional messages of any kind.
Messages are sent only in response to a request you make during a call you placed to the concierge. Message frequency varies and depends on how many times you ask for information. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help.
Your mobile phone number, and the fact that you consented to receive text messages, are never sold, rented, or disclosed to any third party. This information is not shared with the property host, and it is not shared with any of the service providers listed above except as strictly necessary to deliver the message you requested.
The full opt-in flow, including the exact wording the concierge uses, is published at guestcaddy.com/sms.
Conversation records are deleted after 90 days.
The concierge answers from information the property host provides. It can be incomplete or out of date. Information about local businesses, their hours and their addresses should be independently confirmed. For anything urgent or important, contact the property host directly.
You are never required to use the concierge. You can always contact the property host directly instead.
You may ask us what information we hold about you, or ask us to delete it, by emailing george@guestcaddy.com. We will respond within 30 days. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act.
The concierge is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided information, contact us and we will delete it.
We use reputable service providers and limit access to conversation data to those who need it. No system is perfectly secure, and we cannot guarantee absolute security.
We may update this policy. The effective date above reflects the current version. Material changes will be posted on this page.
Crios 1 LLC
East Norwich, New York
george@guestcaddy.com
Note: This policy is provided as a starting framework and reflects current practices. GuestCaddy™ recommends having it reviewed by a licensed attorney before onboarding paying clients.